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Table of Contents

  1. What types of payment do you take? - All information about payment methods here.

  2. What does it cost to have my name embroidered on an item?

  3. What is the cost of adding my graphic logo to an item?

  4. What is the cost of adding different text or a different name to each item?

  5. What is the cost to have text embroidered fully across the front or back of an item?

  6. What I want done isn’t currently listed, how do I order something that isn’t listed?

  7. I can’t find what I need in your store or catalogues; does this mean it’s not available at all?

  8. What is the cost of having screen printing on the front and back of an item?

  9. What is the cost of having a sample piece made if I am planning to order larger quantities in the future?

  10. How do I know what my screen printing or embroidery will look like when done?

  11. How do quantity discounts work?

  12. Why did you refuse my credit card payment through paypal?

  13. Why is it more expensive for sizes 2x – 5x?

  14. What if I need more than the quantity available in a specific listing?

  15. How quickly can you get an order to me?

If your question isn't answered here, email us!!

 
 


What types of payment do you take? - All information about payment methods here.

 

We accept most major forms of credit card, Master Card, Visa, American Express and Discover, through our merchant account.

 

We also accept Instant transfers from your PayPal balance and e-checks funded with your bank account through PayPal.  E-check purchases will process when the funds clear our account. 

 

We will also accept money orders and checks via snail mail.  Your order will not process until these funds have cleared our account.

 

When using our online credit card payment form, you will enter all of your own personal and card information.  None of which is revealed to us

 

This payment is secure and instant just as paypal is, however,  you are actually better protected than when you go through paypal.  Most credit card companies consider credit card payments through paypal to be cash advance purchases.  Although they may not charge you for a cash advance, they only protect you from paypal, not the seller who paypal sends the money to. 

 

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What does it cost to have my name embroidered on an item?

All embroidery items listed on EBay include text embroidery, business, personal or otherwise.  If you would like to add your name or other text to a second location the cost is $5.00 per piece up to 4x4 for less than 12 pieces.  As always, larger quantities will receive discounts based on those quantities..  For items not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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What is the cost of adding my graphic logo to an item?

Graphical embroidery is charged based on complexity.  There are no digitizing costs.  Please see the graphical embroidery estimates page to get an idea of what your logo may cost to add to any item listed on EBayFor items not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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What is the cost of adding different text or a different name to each item?

If the embroidery is in one location on each item there is no additional cost to have different text or a different name on each item. Adding a name to a second location is $5.00 per piece to any item listed on eBay, there is no additional charge for the names to be different on each item, however, quantity discounts for this service will not apply as the quantity for each name would be less than the required quantity to qualify for the discount.  If the text is the same for a qualifying amount, then the discounts would then apply to any same text embroidered on a qualifying amount.  For items not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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What is the cost to have text embroidered fully across the front or back of an item?

To add full size text, up to 10.5” across is $15.00 per piece (maximum size for pullovers), 16” $25.00 per piece (shirts, jackets and sweats that open completely) added to the price of any item listed on eBay.  For items not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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What I want done isn’t currently listed, how do I order something that isn’t listed?

For items not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing the item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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I can’t find what I need in your store or catalogs; does this mean it’s not available at all?

Not necessarily, please feel free to use the contact us form, on the contact us page to send us an email with the details of what you are looking for and we would be happy to do some research and see if we can meet your needs

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What is the cost of having screen printing on the front and back of an item?

All screen printing items are currently listed on eBay as single color/single side.  For items or services not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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What is the cost of having a sample piece made if I am planning to order larger quantities in the future?

Embroidery items are currently listed on eBay on a per piece basis.  Quantity discounts are based on supplier discounts when the item is ordered, and extended to include embroidery fees if applicable.  Therefore the single piece cost is that of the listing.  Screen printing cannot be done in single piece quantities.  There is a minimum of 12 pieces for all screen printing.  For items or services not listed on eBay, simply fill out the quick quote form located on the catalog page of the catalog containing item you are interested in.  Provide as much information as possible in the field provided.  When you receive your confirmation email, respond with your artwork attached and provide any further information or questions in the body of the email.

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How do I know what my screen printing or embroidery will look like when done?

A digitally generated proof of your embellishment request will be emailed to you for your approval before any work is completed and before any payment is due.

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How do quantity discounts work?

Quantity discounts for embroidery items start at 12 pieces of any one style.  Colors and sizes may be mixed, however sizes 2x-5x will incur additional charges.  Send an email using the quote form on any corresponding catalog page or using the quote/order page with the style, colors and sizes you are looking for and a quote will be sent back to you.

Screen Printing discounts start with saving the set up fees for 36 pieces of any one style printed with the same print in the same location on all 36 pieces.  Send an email using the quote form on any corresponding catalog page or using the quote/order page with the style, colors and sizes you are looking for and a quote will be sent back to you.

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Why did you refuse my credit card payment through paypal?

Credit card payments are accepted only through our merchant account.  An invoice that allows for secure and instant credit card payments will be sent to you.  Pay pal payments in the form of instant transfers and echecks are always welcome.
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Why is it more expensive for sizes 2x – 5x?

Unfortunately this is an industry standard that cannot be helped.  The suppliers charge more for these sizes.  Send an email using the quote form on any corresponding catalog page or using the quote/order page with the style, colors and sizes you are looking for and a quote will be sent back to you.
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What if I need more than the quantity available in a specific listing?

Items listed in my eBay store in the Sale Rack category are limited quantities as they are items that are currently in stock, more are usually available at the regular price.  All other items are ordered specifically for each customer, so there is rarely a limit to the quantity that can be ordered.  Send an email using the quote form on any corresponding catalog page or using the quote/order page with the style, colors and sizes you are looking for and a quote will be sent back to you.
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How quickly can you get an order to me?

The time required to complete an order is normally 10-14 days from the date of payment, however most orders ship much more quickly than that.  Very large orders may take longer in production and delay shipping.  For your specific order, please send an email using the quote form on any corresponding catalog page or using the quote/order page with the style, colors and sizes you are looking for and a quote will be sent back to you.

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